Do you offer bulk discounts?
Yes! If you order more than 25 units of an item you will recive 10% off that item and if you order more than 50 units you will recive
15% off that item. Shipping is also free if you order 10 items or more. These discounts are applied automatically in your cart.
Do you provide free samples?
Yes! Users that create an account recive 3 free samples, you only have to pay for shipping.
You can use your free samples for base products or for your custom products.
Can I request a formula that is not available on the website?
Yes! Please contact firstname.lastname@example.org to get a custom quote. Minimum order quantities for bespoke
formulas start at 25 units.
How long do items take to ship?
Smaller orders are generally fulfilled within a few business days though larger orders make take up to three weeks.
Dropshipping orders are shipped within two business days.
Do you ship internationally?
No, due to differing cosmetics regulations we currently only ship within Canada.
We are working on expanding and will be able to ship to US customers soon.
Where are your products sourced from?
We work with Canada's top wholesale cosmetic suppliers for our bases and raw ingredients. All of our wholesalers are certified by ISO 9001
and provide rigorous quality testing data to ensure that the product's composition is up to our standards.
Are there any additional fees when ordering products?
Absolutly not! We do not charge any additional fees. You pay only for your product and shipping (shipping is free for orders over 10 items).
How do I know if my label looks right?
We do try to provide accurate previews on our website though it can be difficult to distiguish text sizes and all
screens will display colors slightly differently. If you email us at email@example.com we are happy to print
some samples and mail them to you so you can review them in person to make sure all of your requirements are met.
Can I get help filling in my label template?
Yes! We are here to help! Send us an email at firstname.lastname@example.org and one of our representatives will contact you, collect all
the required information and fill in the template for you. If you already have a label design or have purchased a template from elsewhere
such as Etsy or Fiverr we can help you upload it and convert it to the correct size for your product as well.
Do you provide design services for labels?
No, we currently do not have any in house design services though there are many excellent designers availible for
hire through sites like Fiverr and Upwork. In addition a wide variety of template designs can be can be purchased on sites like Etsy.
If you source your label design from elsewhere we are happy to help you fill it in and upload it to your product. Just email us the
files at email@example.com